Your front desk staff can dramatically impact office production. The following training programs will help you elevate their skills and increase your office production. The programs are customized and personalized for your office.

These training programs/seminars are offered in your office, so you don't have to travel. The training is designed to help your front desk staff learn concepts and develop skills to solve specific problems at your dental practice. Written materials and scripts are provided.

To ensure that your staff has grasped the material, we include follow-up support for 60 days (at no additional charge). During this period, we will work one-on-one with your staff by telephone and email to help them implement everything we've discussed.

Each in-office seminar concludes with the development of a customized action plan for your office and team.

1. Schedule Optimizer™ (Call or e-mail for fee)

   Experience increased production from a better schedule.

   Training Goals:

   • Understand the three primary reasons why patients don't keep their appointments.
   • Control your appointment book.
   • Develop the verbal skills to reduce appointment cancels and no-shows.
   • Achieve desired production goals.
   • Systematize your process for scheduling.
   • Learn what systems you can put in place to fill the gaps in your schedule.
   • Decrease stress, chaos and frustration.

2. Get Off the Collections Treadmill™ (Call or e-mail for fee)

   Speed up collections and improve cash flow, while preserving relationships with patients.

   Training Goals:

   • Achieve 98.5% collections.
   • Dramatically reduce the amount and age of accounts receivables.
   • Avoid common coding errors.
   • Learn how to present financial options and collect payment due at the time of service.
   • Simple strategies to deal with non-payment by insurance.
   • Streamline process for billing and claims submission.
   • Figure out when and how to send a patient to collections.
   • Transition to electronic claims submissions (optional)

3. Comprehensive Front Desk Training Program (Call or e-mail for fee)

   Increase case acceptance and new patient flow.

   Training Goals: (in addition to those listed under # 1 and # 2)

   • Learn how to make and present financial arrangements for larger cases
   • Verbal Skills for Hygiene Recall
   • Telephone Skills for New Patient Intake
   • Monitor & Report Key Practice Performance Parameters

The fee includes follow-up support to aid implementation.

These training programs are given only in Spring, Summer, and Fall, so inclement weather does not interfere with plans.

Call or e-mail to schedule the training using the contact info below.